When you receive the message that "Email or Password is not found" when attempting to log into Matrix, please ensure that following rules are checked;
- Try using your "Corporate" email address (if applicable).- Try requesting a new password via the "I forgot my password" link.
If this does not help you, please contact Matrix Support directly 877-687-9066
Standard business hours are as follows: (excluding holidays)
- 8:30 a.m. to 6:00 p.m. Eastern Standard Time, Monday through Thursday- 8:30 a.m. to 5:30 p.m. Eastern Standard Time, Friday
On-call customer support agents are available Monday through Thursday (6:00 p.m. - 8:00 p.m. ET) and Friday (5:30 p.m. - 8:00 p.m. ET).
You can also email your issue to supportweb@matrixformedia.com.
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