How to Submit a Ticket to Matrix Support

Submitting a ticket has now become very easy to do within the Matrix application. The team at Matrix has added a feature to the Support menu option to submit a ticket. 

To submit a ticket:

1. Hover over the Support menu option and click on Knowledgebase           

2. Scroll down to the bottom of the page. Then click Submit A Ticket

3. Please enter your Email Address (utilize your Matrix login email), Subject and your Question or Issue.  Files can be attached to the ticket by clicking the Attach a File option

4. Click the Submit button at the bottom of the page, as that will send a ticket to the Matrix team to assist with the issue

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