What To Do When My Password Expires?

Once your password expires after 90 days, and you attempt to log into Matrix, you will be brought to a different screen where you will be prompted to type in a new password, and then to confirm this password.

Lastly - you will be brought to the main login page, where you will need to type in this same new password one more time NOTE:  you will need to overwrite what is currently defaulted within the PASSWORD field.

If you still have the login issue, please contact Matrix Support by email at supportweb@matrixformedia.com or call at 877-687-9066. The Matrix Support team will manually reset the password for you.

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