How Do I Activate or Deactivate A User?

You have 3 options to activate or deactivate user.

  • If you have access to Local User Maintenance feature in Matrix, you can activate or deactivate the user on you end. Please view the below articles for the instructions:

Monarch - Local User Maintenance - Deactivate a User

Monarch - Local User Maintenance - Add or Edit a User

  • If you do not have access to Local User Maintenance feature in Matrix, please follow the following steps to activate/deactivate a new user in Matrix:

1. Go to Help & Feedback on the lower left of the screen.

2. Click Activation/Deactivation Users.


3. Fill out the Form and click Submit.

4. Upon receiving the request, Matrix Solutions will have the user activated within 1 business day.


Keyword Search: Local User Maintenance, Activate User, Deactivate User, Create User, Remove User



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