Billing is Missing

Billing can be viewed in multiple areas within Matrix; however, if the billing amount is either not showing or is not showing as expected, please follow the below steps.

1. If you are on the report or Sales Outlook, 

• check if the revenue shows when you select ALL for Outlets, Offices, RevTypes and Categories filters. 
• check if you select the correct time frame on the report.

2. If the revenue is still missing, please contact Matrix Support via the Live Chat located at the bottom left corner of the page or email us at supportweb@matrixformedia.com. 

In your email/Live Chat, please provide us the below information:

• Account/Agency name of missing revenue.
• Salesperson name of of missing revenue.
• Outlet name of missing revenue. 
• Rev type of missing revenue.
• Time frame(month/year) that revenue is missing. 
• Area that revenue is not showing ex. Sales Outlook, Report name.