Google Chrome caches the web pages you visit so they can be accessed quicker the next time you visit a page.  

Clear Cache, History & Cookies

Occasionally this cache process will cause issues with loading a website like Matrix. This requires a reset of the cache that clears out the history to allow for the browser to reload the website fresh. There are two options to do this within Chrome for Android.

Note - Before trying the below, try logging in to your website using /mobile at the end of the URL.

Example - https:[yourcompanyname].matrixformedia.com/mobile

Option 1

1. While in Google Chrome, press the Menu button and select History.

2. Select the Clear Browsing Data... button at the bottom of the screen. Note - Make sure ALL TIME is selected for the time frame.

3. Check off the following: .

• Clear browsing history
• Clear the cache
  
• Clear cookies, site data
• Passwords (Recommended to NOT Check this off) This is only in extreme cases.
  
• Clear autofill data

Then tap Clear

Option 2

1. Select the Menu icon in the upper-right corner of the screen.

2. Choose Settings.

3. Select Privacy in the left pane.

4. Select the Menu icon in the upper-right corner of the screen.

5. Choose Clear browsing data. Make sure ALL TIME is selected for the time frame. 

6. Check the following items as desired,

• Clear browsing history
• Clear the cache
  
• Clear cookies, site data
• Clear saved Passwords (Recommended to NOT Check this off) This is only in extreme cases. 
  
• Clear autofill data

7. Select Clear and the data will be cleared.

Enable Cookies

You can allow websites to save and read cookie data from your Android default browser or Chrome. To accept cookie, enable, disable cookie on your Android phone or tablet. To do so, follow the instructions:

1. Open the Browser.

2. Open Privacy and Security Menu.

      * Note that on Chrome, you need to go to Site Setting

3. Mark or Unmark the Accept Cookies button.

      * On the Chrome browser, tap the Cookies option and enable the feature.

On the default Android Browser there is Clear All cookie Data option under the Accept Cookies to clear the Cookie

Keyword Search: Android, Chrome, Mobile, History, Cookies, Cache, Browsing History, Cannot Load Mobile Site, Mobile will not launch