Within Matrix, if a user has a line through their name that indicates that they are Inactive. This can happen for one of a few reasons:
- That user has been deactivated
- This may be a new Traffic or Billing ID that has recently come in and it needs to be aligned with the correct Active user
If the user is inactive or was deactivated, you will need to reassign their accounts to either a new Account Executive or to a Universal Seller, like Inactive, House, or Unassigned to remove their name from the lists.
If it is a new user ID from Traffic or Billing for a currently active user, that new User ID will need to be associated with the currently active user. This can be done by contacting Matrix support and asking to have the IDs merged.
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