Many browser related problems can be fixed by clearing your cache and/or cookies, but it's important to know how each impacts your browser before you delete them. Your web browser's cache is a place where information is stored which helps websites load faster. Cookies are small pieces of information stored on your computer which save website customization.
Clearing your cookies can fix sign-in problems (not being able to sign in, not being able to stay signed in) and error messages about setting user cookies. Keep in mind; clearing your cookies may delete all website information stored in your browser (passwords, sign-in information, site-specific preferences, etc).
Clearing your cache can fix pages that hang, freeze, don't finish loading, or contain old content, and online applications (like games) that don't respond.
Edge (Internet Explorer is no longer supported)
1. Open the Edge browser.
2. Press Ctrl+Shift+Del on your keyboard. The Delete browsing data window shows.
3. Select ONLY the following check-boxes and All time in the Time Range.
4. Click Clear Now.
5. Close and restart your browser.
6. Using a Microsoft Surface tablet? If so, please refer to Microsoft's support pages.
Chrome
1. Open Chrome browser.
2. Select the 3 stacked dots in the upper right-hand corner > History > History as shown below
3. Click Delete browsing data on the left navigation panel.
4. Click Advanced tab.
5. Select ONLY the following check-boxes and All time in the Time Range
6. Click Delete data.
7. Close and restart your browser.
Firefox
1. Open Firefox browser.
2. Select the 3 stacked lines in the upper right-hand corner and select History.
3. Click Clear Recent History
4. Click the drop-down next to When: and select Everything.
5. Select ONLY the following check-boxes.
6. Click Clear.
7. Close and restart your browser.
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