There are 3 ways to contact us.
- Please email your request to supportweb@matrixformedia.com
- Call us at 877-687-9066 Standard business hours are as follows: (excluding holidays)
- 8:30 a.m. to 5:30 p.m. Eastern Standard Time, Friday.
Note: On-call customer support agents are available:
- 6:00 p.m. - 8:00 p.m. Eastern Standard Time, Monday through Thursday.
- 5:30 p.m. - 8:00 p.m. Eastern Standard Time, Friday.
- Live Chat with us by clicking on theLive Chat icon located at the lower left of Matrix screen.
Keyword Search: submit ticket, contact Matrix support, email Matrix support, attach file, screenshot, submit case,